Posted
Thurs., Oct. 15
Position Description
The Hospital for Special Surgery Patient Navigation and Transport seeks a clinical volunteer to be a part of the daily operation of their office.
Responsibilities include:
- Creating a welcoming environment by greeting all patients and visitors upon arrival to HSS.
- Checking temperature of each person entering hospital
- Directing patients and visitors to appointment locations.
- Communicating with various departments in order to cater to the patients’ needs.
- Transporting patients in wheelchairs throughout the hospital campus, specifically: Greets patients in a polite manner.
- Transporting all patients to the exact destination, on a timely basis, as instructed by the Patient Information team. Notifies person(s) receiving the patient of their arrival.
- Conducting surveys to patient’s/family members regarding their experience in the lobby in order to make improvements.
- Directing patient/family phone calls as needed.
- Coordinating services with Security to provide the safest and most efficient patient transfer and ensures the most positive visit experience.
- Providing support with administering visitor passes through the new visitor management system.
- Attending to the most high-volume areas of the hospital to help navigate patients and visitors throughout its premises.
- Identifying, resolving, or reporting patient issues to appropriate areas for prompt and effective resolution that can help elevate the service excellence standards of the hospital.
- Maintaining confidentiality of patient information at all times in compliance with HIPAA.
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Providing general information about Hospital and its amenities as well as the neighborhood resources (food, transportation, accommodation, etc.).
Position Requirements
- Must be able to stand for long period of time
- Computer literate including use of MS Office and other job-related applications a plus.
Time Commitment
Volunteer
Apply
To apply, email a CV and cover letter to [email protected].
