Part-time, Volunteer, Clinical Volunteer, Orthopedics

November 26, 2020

Thurs., Oct. 15

Position Description
The Hospital for Special Surgery Patient Navigation and Transport seeks a clinical volunteer to be a part of the daily operation of their office.

Responsibilities include:

  • Creating a welcoming environment by greeting all patients and visitors upon arrival to HSS.
  • Checking temperature of each person entering hospital
  • Directing patients and visitors to appointment locations.
  • Communicating with various departments in order to cater to the patients’ needs.
  • Transporting patients in wheelchairs throughout the hospital campus, specifically: Greets patients in a polite manner.
  • Transporting all patients to the exact destination, on a timely basis, as instructed by the Patient Information team. Notifies person(s) receiving the patient of their arrival.
  • Conducting surveys to patient’s/family members regarding their experience in the lobby in order to make improvements.
  • Directing patient/family phone calls as needed.
  • Coordinating services with Security to provide the safest and most efficient patient transfer and ensures the most positive visit experience.
  • Providing support with administering visitor passes through the new visitor management system.
  • Attending to the most high-volume areas of the hospital to help navigate patients and visitors throughout its premises.
  • Identifying, resolving, or reporting patient issues to appropriate areas for prompt and effective resolution that can help elevate the service excellence standards of the hospital.
  • Maintaining confidentiality of patient information at all times in compliance with HIPAA.
  • Providing general information about Hospital and its amenities as well as the neighborhood resources (food, transportation, accommodation, etc.).

Position Requirements

  • Must be able to stand for long period of time
  • Computer literate including use of MS Office and other job-related applications a plus.

Time Commitment

To apply, email a CV and cover letter to [email protected].